I am sixty two many years previous, and was over a flight from Orange County, Ca to Jacksonville, NC. All went perfectly right up until I arrived at Charlotte,NC. Since I'd wheel chair support I had been helped normally I think I wouldn't are actually. Just after two flight have been cancelled on that evening I wasn’t actually confident what I might do. But as a result of kindness of the personnel they wheeled me to customer service both instances, and finally upon obtaining the information that A further flight wouldn't be scheduled till the morning of the 3rd they created confident I'd a motel paid out for by american airlines which I greatly appreciated. Staying by yourself was a little Terrifying, but I created it via, and managed to receive again towards the airport at 5:thirty the subsequent morning. And once more this flight was cancelled at the same time. At this time I organized to only go to a different metropolis. Upon having on that flight there was a electrical hearth inside the cabin of the plane, and right after currently being within the air for approximately 10 minutes it absolutely was circled and we were being taken from the airplane within a hurry.
Just composing to Allow you know inspite of The issue in attending to my vacation spot on March 2, 2016, plus the disappointment I'd With all the scheduling from you, I had been very happy with the staff at Charlotte, North Carolina. Everything I arrived in connection with were being most helpful and kind.
Please take a look at this so other travellers gained’t hold the identical practical experience…..I would love a reply from You furthermore mght..
My partner And that i a short while ago took a visit to your Virgin Islands and returned on 3/11/13. Our Flight dwelling on American Eagle flight 4891 was delayed for take-off from St Thomas to San Juan. We had been speculated to catch a connecting flight, American Airways flight 1454 from San Juan to JFK in New York after a 2 hour layover. We were being reassured in St. Thomas that we'd make our link and which the aircraft would await the connecting travellers. Once we arrived in San Juan we uncovered our flight had presently taken off. In wanting to resolve this we have been scolded for visiting the Completely wrong counter (We were sent by an American Eagle worker for the American ticket counter). Incredibly though, Regardless that we had dedicated that “faux pas,†he was able to print a Jet Blue ticket from his American terminal! Fortunately we ended up finally on our strategy to our spot – JFK in New York. Once we asked about our baggage the American agent in San Juan wasn’t sure what to tell us. He said that they had almost certainly skipped the flight to JFK at the same time but to check once we arrived there. As we envisioned, our bags didn't observe us to Ny so we submitted a claim and were despatched on our way back to Lisbon, CT 3 hrs far from New York. Another morning, on 3/eleven/thirteen, we referred to as American Airways about our baggage Which’s exactly where the runaround began. We have been at first explained to that our baggage SHOULD have built it to JFK that morning but they may not explain to.
I have spent hrs around the cellular phone trying to untangle a oversight made in earning reservations with American Airlines on-line. Immediately after going through every one of the actions in reserving a flight for my relatives of three (Brian, Marcela & Lorenzo Hawk) and incorporating my credit card no. to purchase The three flights, I did not receive a affirmation, but a window on my monitor that said “This web page cannot be displayedâ€. I took that to suggest the transaction didn't endure, so I started out all another time with a different vacation agency.
There was no gate Prepared for us and we waited a hour right before just one was ready. That was not what we envisioned.
I flew to Eire on 9/fifteen/fifteen and returned on 9/25/15. This was my to start with Intercontinental flight and my to start with time to fly in a few years. The personnel had been awesome as well as food stuff was great. Convenience on the way in which around was Alright as I had an aisle seat but was in the middle of 5 seats on the return flight and the person’s chair in front of me was every one of the way back again (seemed a little further more again than some) and I used to be not able to look at motion pictures as it absolutely was as well close and could rarely place my tray down to take in. When returning, I kept awaiting my bag and it just wasn’t there so went to your counter and ask.
My spouse and I experienced top quality tickets from Denver, co leaving on junev30th to Jacksonville, fl returning on June 6th. We had been alleged to arrive in Denver at one:30 pm. The leg outside of Charlotte, nc was an absolute nightmare. We were being delayed, experienced a crew transform, no drinking water or ice, and so on.
My spouse And that i experienced a flight leaving Richmond Virginia by using a last location of Seattle Washington. We've been acquainted with flying and experienced flown other Airways before that 7 days intending to and from several Locations. We experienced all our facts and went to utilize the American Airways kiosk to print our boarding passes. The kiosk didnt talk to if those who are traveling are military services staff so we started out over and waited in line to talk to a representative at the counter. As soon as we had been up on the counter we informed a lady guiding the counter that my husband is during the military and we experienced two bags to examine in. Thats once we had been educated that our baggage the place in excess of excess weight and It will be 250$ excess. We requested for your lady to indicate us in which the offer pricing is penned. She was unable to deliver that data and went on to tell us we could glimpse it up ourselves. My husband that's enlisted from the U.S. Coastline Guard has never experienced to pay for further or any sum for baggage, on orders or particular. My husband gave her the 250$ and that is in the event the consultant we ended up Talking with quickly grew to become very rude and threatened to terminate our entire flight.
Me and my spouse had to facial area a maintenance issue on the airport, traveling from JFK to MIA (AA2299),as a result of which we had to alter the flight .Following outlining The problem on the purple jacket AA personnel, the flight was transformed, and we ended up certain to be seated from the firstclass as we ended up speculated to on the first flight (my wife is closely pregnant).
I love AA but make sure you ensure they make certain things such as the entertainment together with other matters are thoroughly checked…..especially for the lengthy haul.
On arrival in Panama with flight AA959 on the list of two luggages, a Roncato baggage, ( pics attached ) price €189 arrived damaged. I instantly went to the suitable Place of work Within the airport, the place the one comment was that they handed me a « checking Post Harm discover », which I enclose herewith. I spent the next day searching for a fresh baggage and seeking to get in touch with all your offices via the telephone numbers indicated over the reported doc without, nevertheless, acquiring any reply – the mobile phone is never answered and the road goes blank soon after a number of minutes of ready, it does not matter which variety I dial. I Consequently continue my travel and blog here on my arrival in Miami airport for my return trip (flight AA2198 on March 24) I once more try and Get hold of your Business office for the airport, but the only real guidance they may give me was to challenge a complaint via your website, which I'm now accomplishing. Aside from the above mentioned, I do have Yet another – and probably much more major – complaint. At some time of my reservation I paid an extra $88 ($forty four each) for excess convenience seats. To my surprise, the seats turned out being the traditional – no added – seats.
My other difficulty would be that the meal vouchers that I've obtained were not adequate!!! They only gave me $32, for 3 foods! That isn't enough to consume a meal everywhere in LA, or any place in the airport. I'm predicted to obtain three foods from $32 right here for the hotel? Not possible!!!
I flew from Orlando to Dallas to Las Vegas yesterday and After i obtained home and unpacked, I discovered certainly one of my merchandise was missing from one among my checked luggage.It absolutely was a shaving kit which was in a zippered pocket on the outside of a bag. I referred to as purchaser service in Las Vegas and was informed there is nothing they could do.